Last Updated: 30 September 2026
Welcome to Buntingford Taxis. These Terms & Conditions govern your use
of our website, online booking services and taxi transportation services.
By using our website or booking a journey with us, you agree to these
terms.
Buntingford Taxis provides taxi and private-hire transportation services,
including local journeys, airport transfers, business transportation,
regular journeys and other pre-booked transportation services.
Bookings can be made through our website or by contacting us directly.
When making a booking, you are responsible for providing accurate
information, including:
We may contact you using the details provided to confirm or clarify your
booking.
A booking is considered confirmed only when Buntingford Taxis has accepted
the booking or provided confirmation.
Customers should check all booking details carefully before submitting a
booking.
Buntingford Taxis cannot be held responsible for delays or additional
costs resulting from incorrect or incomplete information supplied by the
customer, including an incorrect pickup address, destination, travel date
or pickup time.
If you need to change your booking, please contact us as soon as possible.
Prices may depend on factors including:
Where a fixed price has been provided for a particular journey, that price
will normally apply to the agreed journey and conditions.
Additional charges may apply where the journey changes from the original
booking, additional stops are requested, waiting time is required, or
other circumstances result in additional services being provided.
Buntingford Taxis provides airport transportation services to and from
airports including Heathrow, Luton, Stansted and Gatwick.
Customers are responsible for providing accurate flight information where
requested.
Although we will make reasonable efforts to provide the service at the
agreed time, journey times can be affected by traffic, road closures,
weather, accidents, airport conditions and other circumstances outside
our control.
Passengers should allow sufficient time for airport check-in, security and
other airport procedures.
Customers should be ready at the agreed pickup location and time.
For airport pickups, waiting arrangements may depend on the airport,
flight information and the booking made.
Where a passenger is not available at the agreed pickup location, the
driver may attempt to contact the customer using the contact details
provided.
Additional waiting charges may apply where applicable.
If the customer cannot be contacted after a reasonable waiting period,
the journey may be treated as a no-show.
Buntingford Taxis will make reasonable efforts to operate journeys at the
agreed time. However, we cannot guarantee exact journey or arrival times
because road and traffic conditions are outside our control.
We are not responsible for losses or costs arising solely from delays
caused by circumstances beyond our reasonable control.
Customers travelling to airports should allow adequate additional time
for potential traffic and other delays.
If you need to cancel or amend a booking, please contact Buntingford Taxis
as soon as possible.
Cancellations made with less than 5 hours’ notice may be subject to a
cancellation charge.
The applicable cancellation charge may depend on the type of journey,
vehicle allocation and circumstances of the cancellation.
For bookings scheduled between
23:00 and 04:00, customers should provide as much notice
as possible if they need to cancel or amend their booking.
Any cancellation or refund terms specifically provided to you at the time
of booking will take precedence over the general cancellation information
published on this website.
For airport transfer bookings, customers are responsible for providing
accurate flight details where requested. We may monitor the flight status
where this information is available to us.
If a flight is delayed by
more than 45 minutes, an additional waiting or delay
charge may apply.
The applicable additional charge will depend on the circumstances and the
waiting time required.
This policy applies particularly to airport pickups where the driver is
required to wait beyond the expected pickup time because of a flight
delay.
For flights scheduled to arrive between
23:00 and 04:00, additional charges may also apply where
extended waiting time or other additional service requirements are
incurred.
Customers should provide the correct flight number and arrival details
when making an airport transfer booking so that we can make reasonable
efforts to account for changes to the flight schedule.
Any applicable additional charges will be communicated to the customer
where reasonably possible.
A booking may be considered a no-show where the passenger does not appear
at the agreed pickup location and cannot be contacted within a reasonable
waiting period.
Where a no-show occurs, the customer may be responsible for the applicable
fare or cancellation/no-show charge.
Passengers are expected to:
The driver may refuse or terminate a journey where a passenger’s behaviour
creates a safety risk to the driver, passenger, vehicle or other road
users.
Passengers must ensure that their luggage is suitable for the vehicle
booked.
Vehicle capacity may be limited by the number of passengers and amount or
size of luggage.
Customers should inform us before travelling if they have unusually large,
heavy or additional luggage.
Buntingford Taxis is not responsible for personal belongings left in a
vehicle unless responsibility is established under applicable law.
If you leave an item in a vehicle, please contact us as soon as possible.
The vehicle supplied may depend on passenger numbers, luggage
requirements, availability and the type of journey booked.
Vehicle images and descriptions displayed on the website are for general
information and may not always represent the exact vehicle provided.
Please inform us when making your booking if you require additional
assistance, accessibility arrangements, child seats or other special
requirements.
We will make reasonable efforts to accommodate requests where possible,
subject to vehicle availability and applicable legal requirements.
Customers travelling with animals should notify Buntingford Taxis before
booking.
Animals may only be transported where permitted by applicable law and
where suitable arrangements can be made.
Assistance dogs will be accommodated in accordance with applicable legal
requirements.
Passengers must not:
Where serious misconduct or unsafe behaviour occurs, the driver may stop
the journey and require the passenger to leave the vehicle where it is
safe and lawful to do so.
Our drivers are responsible for operating the vehicle safely and in
accordance with applicable road traffic and private-hire/taxi
requirements.
Drivers may make reasonable decisions regarding routes, stopping
locations and passenger safety.
A driver may decline to follow an unsafe or unlawful request.
You may use this website for lawful purposes only.
You must not:
We may restrict or suspend access to the website where we reasonably
believe that it is being misused.
We make reasonable efforts to keep information on the website accurate and
up to date. However, information such as prices, availability, vehicle
details, services and journey information may change.
Website content is provided for general information and does not
constitute a guarantee that a particular vehicle, driver, route or
service will always be available.
Our website may contain links to or use third-party services, including
mapping, payment, communication, booking or other technology services.
We are not responsible for the availability, accuracy or operation of
third-party websites or services.
Third-party services may have their own terms and privacy policies.
To the extent permitted by applicable law, Buntingford Taxis will not be
responsible for losses arising from circumstances outside our reasonable
control.
Nothing in these Terms & Conditions excludes or limits liability where
doing so would be unlawful, including liability that cannot legally be
excluded or limited.
We do not accept responsibility for indirect or consequential losses
except where required by applicable law.
We will not be liable for failure or delay in providing a service where
this results from circumstances beyond our reasonable control.
Such circumstances may include:
Where reasonably possible, we will attempt to notify customers of
significant disruption.
We aim to provide a reliable and professional service.
If you are unhappy with your journey or booking, please contact us with
details of the issue so that we can investigate and respond appropriately.
Telephone: 01763 430120
Email:
info@buntingfordtaxis.org.uk
Personal information submitted through our website or booking services may
be processed in accordance with our Privacy Policy.
Customers should review our Privacy Policy to understand how personal
information is collected, used and protected.
We may update these Terms & Conditions from time to time to reflect
changes to our services, website, business practices or legal requirements.
The updated version will be published on this page with a revised
“Last Updated” date.
These Terms & Conditions are governed by the laws applicable in
England and Wales.
Any disputes relating to these Terms & Conditions or our services will
be subject to the applicable courts and legal requirements of England and
Wales.
Buntingford Taxis
51 High Street
Buntingford
SG9 9AD
United Kingdom
Phone: 01763 430120
Email:
info@buntingfordtaxis.org.uk